JT Form Change Support Policy
Version: 2026-07-15-v1.0

1. STANDARD SUPPORT
Standard support covers general installation and activation guidance, basic Product operation, intake and investigation of reproducible defects, reasonable workarounds, and updates made available for supported versions.

2. DEFECT CORRECTION
A reproducible defect confirmed by J techno and considered technically and reasonably feasible to correct will generally be addressed in a subsequent release. This is not a guarantee of an emergency fix, a particular date, support for every Fusion or OS version, or correction of every reported condition.

3. INFORMATION REQUIRED
Provide the JT Form Change version, Autodesk Fusion version, OS/version, selected surface type, settings, output mode, reproduction steps, JTFormChange.log, and relevant screenshots.

A design model is received only when the User expressly provides it. Contact us before sending confidential or controlled information.

4. EXCLUSIONS
Standard support does not include custom design or modeling, geometry repair, manufacturing approval, machining conditions, tolerance or quality approval, conversion or creation of customer data, Fusion/OS/hardware/third-party troubleshooting, on-site service, meetings, dedicated response, or guaranteed delivery dates. These services may require a separate paid engagement.

5. CONTACT
https://www.j-techno.biz/contact.php
contact@j-techno.biz
